Terms & Conditions
Formation of ContractThe contract is formed only when the goods are dispatched by the seller.
Consumer Guarantees Act 1993Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply.
In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer's rights under the Act.
Errors or OmissionsThe seller is entitled at any time to correct all errors and in any advertising, quotation, pricing, invoice or acknowledgement. While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing.
Description of ProductsThe seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller's website, the buyer should inform the seller immediately. Stereotype is not required to send an item of higher value a full refund of original order is sufficient.
DeliveryThe seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.
Out of Stock Products & BackordersIf a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA with the customer. The customer may ask Stereotype to either find or offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by Stereotype to the customer or if the ETA is to far, offer a full refund to the customer.
Credit/Refund returnsAre accepted based on the reason for return, returns are the decision of Stereotype. Simple reasons like “I did not want this anymore” are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to customer. Any un-opened and un-damaged goods outside of the 7 day return policy cannot be returned for credit unless Stereotype allows the return with a restocking fee based on a special circumstance (this decision is made by Stereotype). If accepted back there is a 15% restocking fee, maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery. Stereotype has the right to refuse a refund on opened packages and packages outside of the 7 day return policy Opened packages within the 7 day return policy may be accepted back if Stereotype wishes to stock the item as a second (this decision is totally up to Stereotype). Opened and used returns incur a restocking fee of 15% to 50%.
Faulty ReturnsAll Stereotype products are covered by the Consumer Gaurantees Act 1993. New products have a minimum of 1 year warranty and secondhand products have a warranty period of 30 days from the date of the invoice. The warranty period will be printed on your invoice. Please contact us before returning any goods.
Faulty Repair and ReplacementAll faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty. Warranty period starts from the date of invoice (not time of delivery). Products outside of warranty period cannot be returned for repair or replace.
Shipping of faulty products or creditsThe shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. Stereotype will organise the return freight for the replacement product back to you. This is standard RTB (return to base procedure). If the wrong product has been supplied at Stereotype’s error e.g. you ordered a DVD player and received a CD player. Then Stereotype will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).
New Zealand WarrantiesAll our products are supplied by N.Z. Distributors so all warranties are supported within N.Z. On very rare occasions when the distributor is out of stock or a product has become obsolete and no more are available in N.Z. to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered.
Seller's Liability and Maintenance GuaranteeThe buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not. The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods. The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment. The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.
CompetitionsCompetitions are only open to NZ Residents. Prizes are not transferable and are not redeemable for cash. In the event that any prize becomes unavailable for reasons beyond our control, we may substitute a prize of equal or greater value. Unless specifically stated the prize doesn't include any shipping costs.